Returns

At Geheimedeals.nl we strive for 100% customer satisfaction. If for any reason you are not satisfied with your purchase, you can return the product within 14 days of receipt. Follow the steps below to make your return go smoothly.

Return Policy

Returns Policy:

  • The product must be unused and in its original packaging, if reasonably possible. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.
  • Returns must be requested within 14 days of the date of receipt. After that, you have another 14 days to return.

How to Return

Submit a return request:

  1. Please email our customer service at service@geheimedeals.nl with your order number, reason for return, and whether you would like a replacement or refund.

Receive Return Instructions:

  1. After receiving your return request, we will send you the return instructions, including the return address and a return number that you must add to your package.

Pack your Item:

  1. Pack the item carefully in the original packaging, if possible. Include the return number and your order number.

Send your Return:

  1. Send your return to the address provided. We recommend using a trackable shipping method so you can track the status of your return.

Processing and Refund Time

  • Inspection: After receiving your return, we will inspect the product. This process can take 5-7 business days.
  • Refund: If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. The condition here is that the product has already been received by the web shop or conclusive proof of complete return can be provided. Refund will be made via the same payment method used by the consumer, unless the consumer expressly gives permission for a different payment method.
  • Replacement: If you opted for a replacement product, we will send you the new item once your return has been approved and processed.

Frequently Asked Questions

Do I have to pay for return shipping?
 Yes, return shipping costs are the responsibility of the customer, unless the product is defective or incorrectly delivered.

How can I track my return shipment?
 Use the tracking information provided by the shipping company to track your return. We will send you a confirmation once we have received and processed your return.

Can I exchange a product?
 Yes, you can exchange a product by contacting our customer service and following the return instructions. Once we have received and approved your return, we will send the replacement product to you.

Contact

Do you have any questions about our return policy or do you need help with your return? Please contact our customer service:

  • Email: service@geheimedeals.nl
  • Telephone: 0513-203061 (Monday to Friday, 09:00 - 12:00 except Tuesdays)

We are here to help you and want to make sure you are completely satisfied with your purchase from Geheimedeals.nl.